further information

Effective Date: September 15, 2023

Last Updated: September 15, 2023

WildPawsNaturals ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of information we collect, how we use it, and your choices regarding the information. By accessing or using our website, you consent to the terms of this Privacy Policy.

**Information We Collect**

We may collect the following types of information:

1. **Personal Information**: We may collect personal information, such as your name, email address, shipping address, and phone number when you place an order or sign up for our newsletter.

2. **Payment Information**:

 If you make a purchase on our website, we may collect payment information, including credit card or payment account details, to process your transactions securely.

3. **Website Usage Information**: 

We may collect non-personal information about how you use our website, including your IP address, browser type, and device information. We may use cookies and similar tracking technologies to collect this information.

**How We Use Your Information**

We may use your information for the following purposes:

1. To process and fulfil orders and provide customer support. 2. To send you order confirmations, shipping updates, and transactional emails.

3. To send you marketing communications, such as newsletters and promotional offers, if you have opted in to receive them.

4. To improve our website and user experience by analysing website usage and customer interactions.

5. To protect the security and integrity of our website and customer information.

6. To comply with legal obligations and regulations.

**Your Choices**

You have choices regarding how your information is collected and used:

1. **Marketing Communications**: 

You can opt in or opt out of receiving marketing communications from us by following the instructions provided in our emails or contacting us directly.

2. **Cookies**: 

You can control or delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

**Data Security**

We take reasonable measures to protect the security and confidentiality of your information. However, please be aware that no method of data transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

**Third-Party Links**

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of those sites.

**Changes to This Privacy Policy**

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with the effective date.

**Contact Us**

If you have questions or concerns about this Privacy Policy or your personal information, please contact us at support@wildpawsnaturals.co.uk

At WildPawsNaturals, we take pride in delivering high-quality freeze-dried treats. We want you and your furry friends to be completely satisfied with your purchase. Please read our returns policy carefully.

1. No Returns on Consumable Products

We do not accept returns or offer refunds on consumable products, including our freeze dried cat treats. This policy is in place to ensure the safety and well-being of all our customers and their pets.

2. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will work with you to resolve the issue promptly, either by sending a replacement or offering a refund if necessary.

3. Customer Satisfaction Guarantee

While we cannot accept returns for consumable items, we are committed to your satisfaction. If you have any concerns about the quality of our products or if your cat does not enjoy them, please contact our Customer Support Team at support@wildpawsnaturals.co.uk. We will do our best to address your concerns and provide a suitable solution.

4. Contact Us

If you have any questions or need assistance, please do not hesitate to reach out to our Customer Support Team. We are here to assist you with any  inquiries or issues you may have.

Thank you for choosing WildPawsNaturals. We appreciate your trust in our products and look forward to serving you and your beloved pets.